Seamless payments for future generations
Automatic, contactless, safe, environmentally friendly, and transnational – this is how payments should look like in the 21st century.
Download the app
Scan QR code with your phone
Automatic, contactless, safe, environmentally friendly, and transnational – this is how payments should look like in the 21st century.
Scan QR code with your phone
Scan QR code with your phone
Parking lots
The automatic payment service is available at selected parking lots in the largest Polish cities.
Car washes
Autopay payments are available at dozens of car washes throughout Poland, including smaller towns.
💡 This service is only available to those using Shell fleet cards.
Highways without traffic jam
Instead of waiting at the toll booth, you simply slow down a bit and continue on your way after a while.
Safety guarantee
The security of all transactions is guaranteed: we comply with all the applicable laws and regulations and use the latest technologies.
Other life-enhancing services
Autopay covers different types of transactions: from highway tools to parking lots and car wash services.
Scan the QR code with your phone's camera to download the Autopay app and pay automatically for
highway tolls, vignettes, and much more.
Available on iOS and Android devices.
⇨ Setting up an Autopay account
Autopay is a mobile app that you can use to make automatic payments for motorways (A1, A4) and car parks in Poland. For individual users, the Autopay service is free of charge.
The Autopay app can be used on smartphones with the following operating systems:
Important: Remember not to log in to the same Autopay account on several devices at the same time - this may hinder the proper functioning of the app and the correct collection of the automatic payment.
Download the mobile app (App Store, Google Play), complete your personal details, add vehicle details and payment method.
When setting up an account in the Autopay app, you must provide an email address and phone number. After the registration is completed, you will receive an email with an activation link - click it to confirm setting up an Autopay account (if you cannot find the email with the link - search the Spam, Trash or Other folders).
Currently, in order to use the app, you must log in every time. We are working on a solution to keep you logged in at all times.
⇨ Vehicles
Log in to the app, click 'More' > 'Vehicles' - here you can:
Each user can add several vehicles to their account and connect the same or different payment methods to them.
Important: A given vehicle can only be assigned to one user account (otherwise, we would not know from whom to collect the payment for a given journey).
In the app you can add the so-called light vehicles, i.e. cars from categories 1, 2 and 2A with a total weight of up to 3.5 t as well as motorcycles. You can also enter the motorway with a car with a trailer - remember to choose the corresponding vehicle category and check that the weight does not exceed 3.5 t after adding the trailer.
In the app you can add a vehicle with Polish or foreign registration. Here is the list of countries covered by the system:
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A1 Rusocin-Nowa Wieś (Gdańsk-Toruń) |
A4 Katowice-Kraków |
|
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Netherlands, Lithuania, Luxembourg, Latvia, Germany, Norway, Slovakia, Sweden, Hungary, United Kingdom |
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Ukraine, Hungary, Great Britain, Italy |
⇨ Data is already taken
If, when completing the data, it turns out that the registration number or telephone number is already taken (and you can be sure that no one else is currently using them) - contact us via contact form available at the bottom of the page (upload a photo of the vehicle, making sure the license plate is visible and describe the situation).
If during registration a message pops up that the email address you have provided is already taken, go to the login form and click 'I forgot my password'. You will then receive an email from us with instructions on how to change your password and regain access to your account.
⇨ Lost phone
If you want to use Autopay on a new phone, download the app, log in to your account and change your password to a new one.
⇨ Changing the password
To change your password:
The password must contain at least 8 characters, at least one capital letter and at least one special character.
⇨ Deleting an account
Your account will be successfully deleted if you have paid for all your journeys. However, if it turns out that you have any unpaid journeys, we will ask you to make the corresponding payments, and then you will be able to delete your account.
Important: Uninstalling the app does not mean deleting the account. To delete an account, follow the steps described above. As soon as you uninstall the app, payments for motorways covered by the video tolling system (AmberOne A1, A4 Katowice-Kraków) will still be collected.
⇨ Data safety
Your data is safe because we apply the safeguards required by the GDPR, undergo security audits and improve data security methods depending on new cybersecurity threats.
Autopay S.A., which is a national payment institution supervised by the Polish Financial Supervision Authority (KNF), is responsible for payment security.
It also has the consent of the National Bank of Poland (NBP) to operate the BlueCash Payment System. The company is PCI DSS certified, confirming the application of rigorous security standards for payment card holders, and operates in accordance with the ISO 27001 standard. Autopay S.A. solutions meet the requirements of industry regulators: NBP, KNF and PUODO.
If you need help, please contact us via the form. Complete all the fields - this will speed up the whole process.
⇨ Payment methods available in Autopay
Autopay services are completely free for individual users - you only pay the cost of your journey. Current price lists applicable on each motorway section in Poland can be found on the official website of GDDKiA.
If you cannot add a payment method, make sure you are using the latest version of the app (if not - update it).
⇨ Invoices
To receive an invoice for the paid journey, complete the data needed to issue the document:
After the journey with automatic toll payment is completed, the invoice will be available in the mobile app. After logging in, click 'More' > 'Invoices'.
Important: the vehicle's license plate number will be shown on a single journey invoice.
If you notice that the data on the invoice is incorrect, send us a corrective note and the original of the incorrect invoice using the form at the bottom of the page.
⇨ Incorrect or missed payments
In order for the toll to be collected:
Otherwise, the payment will fail and access to Autopay services will be blocked until the payment is made.
If you see an incorrect journey on your Autopay account - contact us via the form at the bottom of the page.
💡 To make sure the app does not charge you automatically when you do not want it, follow these instructions:
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On A1 or on A4 Katowice-Kraków (video tolling) |
|
– temporarily disable the automatic payments on a given section. To do it:
Remember to turn on Autopay when you want to use automatic payments again. |
If you need help, please contact us via the form. Complete all the fields - this will speed up the whole process.
⇨ Route
AmberOne (Amber Highway) is a Polish motorway covered by the video tolling system, which means toll is automatically collected after the vehicle's license plate number is scanned by the cameras placed at toll booths.
The A1 motorway leads from Rusocin to Nowa Wieś (Gdańsk-Toruń).
Junctions: Rusocin, Stanisławie, Swarożyn, Pelplin, Kopytkowo, Warlubie, Nowe Marzy, Grudziądz, Lisewo, Turzno, Lubicz, Nowa Wieś - you can use Autopay automatic payments at each of them.
You can check the current price list on the official website of the A1 highway.
⇨ How to use Autopay on A1?
When you have an Autopay account:
Important: You do not need to have the app on (or have your phone with you) when going through the toll gates. If you have previously enabled the Autopay service for the A1 Highway - the toll will be collected automatically, because the camera system will scan your license plate number.
💡 You cannot make any changes to your account during the journey, including removing a vehicle or changing the payment method.
⇨ Vehicles
The system covers vehicles of all categories - with both Polish and foreign license plates. When riding a motorcycle, you cannot use video tolling (the cameras are not able to read the license plate number on the back of the motorcycle).
Important: If your vehicle is not on the list of available makes and models, please select 'Other'.
List of countries covered by the system on the A1 highway: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Netherlands, Lithuania, Luxembourg, Latvia, Germany, Norway, Poland, Slovakia, Sweden, Hungary, United Kingdom
⇨ Incorrect or missed payments
If you see an incorrect journey on your Autopay account or the payment for a completed journey is missing - contact us via the form at the bottom of the page.
💡 If you are afraid that the app will charge you when you do not want it, you can temporarily disable automatic payments on a given section at any time.
If you were unable to pay for your journey automatically, you can do it manually. For this purpose:
Example:
⇨ When you lend someone your car
If you lend someone a car that you have added to your Autopay account, and that person plans to travel on the A1 highway – remember to turn off the Autopay service for this section before their journey. To do this, uncheck the slider located next to the name AmberOne A1 (see the image above).
If you fail to do so, the toll for using the A1 highway will be debited from your card or added to your telephone bill.
⇨ Barrier does not go up
The barrier may not go up if for some reason the camera fails to read your license plate number. Therefore, remember to wipe it clean before each trip.
When the barrier does not go up at the entrance - get a traditional ticket and the barrier will go up.
When the barrier does not go up at the exit - press the SOS button and wait for the collector who will enter the information about your exit from the motorway into the system. The toll will be collected automatically (within Autopay service).
💡 When the barriers are lifted as a result of the order of the Ministry, the toll is not charged.
If you need help, please contact us via the form. Complete all the fields - this will speed up the whole process.
⇨ Route
The A4 highway consists of two types of toll sections where different billing systems apply. Below, you will find all the information on how to use automatic payments on each section.
The concession section of the A4 Kraków-Katowice highway is included in the video tolling system, which means that the toll is collected automatically after the vehicle’s license plate number is scanned by the cameras placed at toll booths.
You can check the current price list for this section on the official website of Autostrada Małopolska.
The section of the A4 motorway managed by GDDKiA, leading from Wrocław to Sośnica, is covered by the e-TOLL system, which means that before your trip you must purchase an e-vignette or use the convenient Autopay automatic payment service. Since December 2021, the barriers on the former toll booths have been permanently lifted.
You can check the current price list for this section on the official government website.
⇨ How to use Autopay on A4 Katowice-Kraków?
When you have an Autopay account:
Important: you do not need to turn on the app (or have your phone with you) when passing through the gates. If you have previously enabled Autopay for the A4 Katowice-Kraków motorway - the toll will be collected automatically, because the camera system will scan your license plate number.
Before you travel, check that your license plates are clean, well-attached and undamaged to ensure that they will be read correctly. In the event of bad weather conditions (snowfall or rain), it may be difficult to scan the plates.
💡 You cannot make any changes to your account during the journey, including removing a vehicle or changing the payment method.
⇨ Vehicles
The system covers vehicles of all categories - with both Polish and foreign license plates. When riding a motorcycle, you cannot use video tolling (the cameras are not able to read the license plate number on the back of the motorcycle).
Important: If your vehicle is not on the list of available makes and models, please select 'Other'.
List of countries covered by the system on the A4 Katowice-Kraków highway: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, the Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland , Portugal, Romania, Slovakia, Slovenia, Sweden, Ukraine, Hungary, Great Britain, Italy
⇨ Incorrect or missed payments
If you see an incorrect journey on your Autopay account or the payment for a completed journey is missing - contact us via the form at the bottom of the page.
💡 If you are afraid that the app will charge you when you do not want it, you can temporarily disable automatic payments on a given section at any time.
⇨ When you lend someone your car
If you lend someone a car that you have added to your Autopay account, and that person plans to travel on the A4 Katowice-Kraków highway – remember to turn off the Autopay service for this section before their journey. To do this, uncheck the slider located next to the name A4 Katowice-Kraków (see the image above).
If you fail to do so, the toll for using the A4 Katowice-Kraków highway will be debited from your card or added to your telephone bill.
⇨ Barrier does not go up
The barrier on A4 Katowice-Kraków may not go up if for some reason the camera fails to read your license plate number. Therefore, remember to wipe it clean before each trip.
When the barrier does not go up - press the SOS button and wait for the collector who will enter the information about your exit from the motorway into the system. The toll will be collected automatically (within Autopay service).
💡 When the barriers are lifted as a result of the order of the Ministry, the toll is not charged.
